Welcome to my corner of the internet! I’m a tech enthusiast, passionate about fraud prevention and business process improvement.

I have a background in technology as a developer, network engineer, and solutions architect. I also have a background in business, specifically focusing on operations management and process improvement. My unique blend of technical expertise and business acumen allows me to bridge the gap between complex tech solutions and practical business needs.

I specialize in fraud and authentication for contact centers. My practical skillset has given me a unique perspective and ability to speak to the complexities of contact center customer experience (CX) and balance that critical need to improve CX with risk mitigation. As a subject matter expert in Contact Center as a Service (CCaaS) services, I help our customers understand how to get the most out of those integrations. 

But I'm not just versed in technical integrations; I'm adept at weaving cutting-edge technology into the fabric of contact center operations and broader fraud prevention frameworks. 

Above all, education is essential for addressing many fraud-related challenges. I love engaging with audiences about fraud and authentication technology solutions. Some of my favorite topics to discuss are:

• Fraud prevention and authentication strategies for contact centers

• Balancing customer experience with security in the digital age

• Integrating cutting-edge technology into existing business processes

• The future of fraud prevention in an increasingly digital world